Warrnambool | A City for Living

Important information about fraudulent booking Messages

RMS, the external company that provides Surfside Holiday Parks' booking system, has experienced a data breach.

As a result, you may have received a fraudulent message claiming to be from Surfside Holiday Park or Shipwreck Bay Holiday Park asking you to provide credit card details or make a payment to avoid having your booking cancelled.

These emails may contain genuine booking information, including your name, stay dates or booking confirmation number.

No credit card or payment details were accessed as part of the data breach.

Please do not click on links or provide payment details in response to these emails.

If you have provided credit card details or made a payment, please contact your financial institution immediately and let us know.

Your booking with Surfside Holiday Parks remains unchanged and no action is required on your part.

Surfside Holiday Parks is one of over 6,000 RMS clients potentially impacted, so please be vigilant as this breach may have impacted other accommodation providers you have previously made a booking with.

We can also reassure guests that the SMS sent on October 27 reminding guests about the December 1 due date for payment was genuine.

If you are ever unsure of the origins of a message, please do not follow any directions contained within the message and contact the Surfside team directly via phone or email.

When do I use the New Summer booking form

The New Summer Booking form is to be completed if you cannot make a booking for the following summer as a preferential booking. 

How are these forms processed?

Once we have received all Change to Preferential Booking and New Summer Booking forms and before bookings open up to the public on the 14th of Feb, the forms are separated and processed in submission received date and time order.  The Change to Preferential Booking requests always have first priority over the New Summer Booking requests. Our Tourist Park Services Coordinators  process the request based on availability; our aim is to try and ensure that everyone gets what they have requested.  If the request has been successful then customers will receive notification and a tax invoice via email or post to confirm the change.

Only successful booking requests will be notified. Unsuccessful requests will automatically be added to our waiting list for the summer season that they are applied for only and will be notified throughout the year if successful. Alternatively guests can call the office on or after the 14th February.
All requests need to be a minimum of a weeks booking.
Cabins can only be booked in block weeks from Boxing Day ie. 26-12 - 2/1, 2/1-9/1, 9/1-16/1, 16/1-23/1